Inside a hotel.
(eVideo)
Contributors
Published
[San Francisco, California, USA] : Kanopy Streaming, 2014.
Format
eVideo
Status
Also in this Series
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More Details
Language
English
Notes
General Note
Title from title frames.
Date/Time and Place of Event
Originally produced by TV Choice in 2008.
Description
The MacDonald chain of luxury hotels serves business and leisure customers across the UK. Their people are integral to their success. This film goes inside one of its hotels to discover what they do. Service is everything: Guests have to be greeted with a smile. Neil, the concierge, is virtually a "personal organiser" for everyone who visits the hotel. The receptionist is in the front line, too, checking people in and dealing with angry customers. Giuseppe, the head waiter, has been in the restaurant business for over 30 years. Many guests fall below his standards! Conference business: Long gone are the days when big hotels relied on selling people a bed for the night to make their money. Now the big market is the corporate market and conferences. Recruitment, training and "mystery shoppers" like Colin and Wendy are all vital to keeping up standards of service. A lack of nibbles in the bar or newspapers which don't turn up mean Colin and Wendy mark the hotel down. Highs and lows: Working in a hotel is a bit like being on stage. The highs come when you meet your goals, the lows when you fail to make a customer happy. By no means all hotel workers find their jobs satisfying. A foreign hotel worker (not employed in the MacDonald chain) describes experiences of outrageous sexual harassment and bullying. She says she would never let her child work in the industry.
System Details
Mode of access: World Wide Web.
Citations
APA Citation, 7th Edition (style guide)
(2014). Inside a hotel . Kanopy Streaming.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)2014. Inside a Hotel. Kanopy Streaming.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Inside a Hotel Kanopy Streaming, 2014.
MLA Citation, 9th Edition (style guide)Inside a Hotel Kanopy Streaming, 2014.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
6e06882f-509b-6179-230e-f4da8aca99c1-eng
Grouping Information
Grouped Work ID | 6e06882f-509b-6179-230e-f4da8aca99c1-eng |
---|---|
Full title | inside a hotel |
Author | kanopy |
Grouping Category | movie |
Last Update | 2024-02-08 10:12:55AM |
Last Indexed | 2024-05-04 04:45:38AM |
Book Cover Information
Image Source | sideload |
---|---|
First Loaded | Jun 3, 2023 |
Borrowed On | Apr 21, 2024 |
Marc Record
First Detected | Mar 29, 2023 11:56:20 AM |
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Last File Modification Time | Feb 08, 2024 10:13:21 AM |
MARC Record
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520 | |a The MacDonald chain of luxury hotels serves business and leisure customers across the UK. Their people are integral to their success. This film goes inside one of its hotels to discover what they do. Service is everything: Guests have to be greeted with a smile. Neil, the concierge, is virtually a "personal organiser" for everyone who visits the hotel. The receptionist is in the front line, too, checking people in and dealing with angry customers. Giuseppe, the head waiter, has been in the restaurant business for over 30 years. Many guests fall below his standards! Conference business: Long gone are the days when big hotels relied on selling people a bed for the night to make their money. Now the big market is the corporate market and conferences. Recruitment, training and "mystery shoppers" like Colin and Wendy are all vital to keeping up standards of service. A lack of nibbles in the bar or newspapers which don't turn up mean Colin and Wendy mark the hotel down. Highs and lows: Working in a hotel is a bit like being on stage. The highs come when you meet your goals, the lows when you fail to make a customer happy. By no means all hotel workers find their jobs satisfying. A foreign hotel worker (not employed in the MacDonald chain) describes experiences of outrageous sexual harassment and bullying. She says she would never let her child work in the industry. | ||
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